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Friends & Family Test Results

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment. Your feedback will help NHS England to improve services for everyone.

It was introduced in 2013 and asks patients whether they would recommend hospital wards, A&E departments and maternity services to their friends and family if they needed similar care or treatment. This means every patient in these wards and departments is able to give quick feedback on the quality of the care they receive, giving hospitals a better understanding of the needs of their patients and enabling improvements.

The FFT became available in GP practices on December 1 2014 and then expanded to mental health services and community services on January 1 2015. Other services will offer the friends and family test from April 2015 such as NHS dental practices, ambulance services, patient transport services, acute hospitals outpatients and day cases.

The aim is for FFT to become available to everyone using any NHS services. 

Results are also available on the NHS Choices Website.

Results

January 2016 Feedback

"We are listening" response/report - January 2016

February 2016 Feedback

March 2016 Feedback

April 2016 Feedback

"We are listening" response/report - March 2016

April 2016 Feedback

May 2016 Feedback

June 2016 Feedback

August 2016 Feedback

September 2016 Feedback

October FFT 2016

November 2016 FFT

December 2016 FFT

January 2017 FFT

February 2017 FFT

April 2017 FFT

May 2017 FFT

July 2017 FFT

August 2017 FFT

September 2017 FFT



 
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