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Appointments

Routine Appointments

You can make an appointment in person or by ringing 020 7737 9393, during surgery opening times. We use a ten-minute appointment system.

We are able to offer a fair distribution of appointments during the course of the week ie a set allocation of same day (these can be booked preferably by telephoning the surgery after 8.00am), next day and 48 hour appointments. It is also possible to book up to one month ahead. If the clinician needs to see you for a follow-up appointment beyond a month, the clinician will make this appointment for you.

You may see any of the doctors, but try to follow a problem through with the same doctor, as continuity is in your best interest. We will try to offer you the doctor of your choice on same-day appointments, though this may not always be possible.

We are now able to offer Appointments booking on the internet. You need to register first. Please ask our receptionists who will be happy to assist you.

Urgent Appointments

For all emergencies such as chest pain, loss of consciousness, severe breathlessness, etc DIAL 999.

Patients with urgent problems will be seen the same day.
Telephone 020 7737 9393 and you will be given an appointment with the duty doctor.

Telephone Results

You can telephone between 10.00am and 12.00pm to “book” a slot for a call back to discuss your results.

This means that the doctor will call you back after their morning surgery. 

If when the doctor calls you back there is no response, the doctor will not always be able to try again, so please ensure your phone line is available at the arranged time. 

This service will be in operation Monday to Friday

Calls appropriate for this service are:

  • Test results 

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

DNA Protocol for appointments

Most of our Patients know it can sometimes be difficult to get a routine appointment with a GP or Nurse. In the course of events where demand is unpredictable, that cannot easily be remedied.

One thing that makes this more difficult to overcome is the problem of missed routine appointments – DNAs.

Where Patients have been declined routine appointments because the consultations are fully booked, it is at best disappointing when one of those booked appointments does not turn up and has not contacted the Practice to cancel the appointment so that it can be released for others or telephones so late as to make it impossible to allocate to another Patient.

In July 2017, there were 99 such DNAs - with either GPs or Nurses and, in some cases, double appointments.

The cost in time and money is a burden to the National Health Service generally and the Practice in particular cannot sustain this. Remember that your DNA is another Patient’s denied appointment. Below are last month’s figures broken down by the time a patient booked an appointment to when they actually saw the GP.

Our protocol for dealing with DNA instances, in the first instance that a patient misses 2 appointments within 6 months, the practice will then write to the patient with a removal warning letter. If the patient continues to miss appointments then management will discuss the patient’s case over with a doctor, considering removal, if removal is not severely detrimental to the patients’ health then the patient will be removed and a removal letter will be sent to the patient.

 
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