Herne Hill Road Medical Practice1-3 Herne Hill RoadLoughborough JunctionLondon, SE24 0AUTel: 020 7737 9393
You can make an appointment in person or by ringing 020 7737 9393, during surgery opening times. We use a ten-minute appointment system.
We are able to offer a fair distribution of appointments during the course of the week i.e a set allocation of same day (these can be booked preferably by telephoning the surgery after 8.00am), next day and 48 hour appointments. It is also possible to book up to one month ahead. If the clinician needs to see you for a follow-up appointment beyond a month, the clinician will make this appointment for you.
You may see any of the doctors, but try to follow a problem through with the same doctor, as continuity is in your best interest. We will try to offer you the doctor of your choice on same-day appointments, though this may not always be possible.
We are now able to offer Appointments booking on the internet. You need to register first. Please ask our receptionists who will be happy to assist you.
It is now also possible to book your appointments online after registering for the online service. In order to register for online bookings you will need to come into the surgery and present some form of ID e.g. Bank Card, Photo ID. After your identity has been verified we can then register you for the service and you will be given login details, whereby you can go online and activate your account, allowing you to book appointments and order your medicines online. Our appointments system is broken up into 5 categories which are:
Same day appointments cannot be booked online but are reserved on the day for those who call up in the mornings for priority appointments.
In contrast online only appointments is a face to face appointment that can only be booked online. These appointments are often the last appointment of the day.
For all emergencies such as chest pain, loss of consciousness, severe breathlessness, etc DIAL 999.
Patients with urgent problems will be added to the duty doctor list who will return their call to establish their need. Telephone 020 7737 9393 if you require this service.
You can telephone between 10.00am and 12.00pm to “book” a slot for a call back to discuss your results.
This means that the doctor will call you back after their morning surgery.
If when the doctor calls you back there is no response, the doctor will not always be able to try again, so please ensure your phone line is available at the arranged time.
This service will be in operation Monday to Friday
Calls appropriate for this service are:
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
DNA Protocol for appointments
Most of our Patients know it can sometimes be difficult to get a routine appointment with a GP or Nurse. In the course of events where demand is unpredictable, that cannot easily be remedied.
One thing that makes this more difficult to overcome is the problem of missed routine appointments – DNAs.
Where Patients have been declined routine appointments because the consultations are fully booked, it is at best disappointing when one of those booked appointments does not turn up and has not contacted the Practice to cancel the appointment so that it can be released for others or telephones so late as to make it impossible to allocate to another Patient.
In July 2017, there were 99 such DNAs - with either GPs or Nurses and, in some cases, double appointments.
The cost in time and money is a burden to the National Health Service generally and the Practice in particular cannot sustain this. Remember that your DNA is another Patient’s denied appointment. Below are last month’s figures broken down by the time a patient booked an appointment to when they actually saw the GP.
Our protocol for dealing with DNA instances, in the first instance that a patient misses 2 appointments within 6 months, the practice will then write to the patient with a removal warning letter. If the patient continues to miss appointments then management will discuss the patient’s case over with a doctor, considering removal, if removal is not severely detrimental to the patients’ health then the patient will be removed and a removal letter will be sent to the patient.
In general, we ask that patients only request a home visit if they are genuinely housebound and too unwell to come to the surgery. If so, your doctor will usually visit after morning surgery.
If you require a home visit, please telephone the surgery before 10.30am and give the receptionist some indication of the problem so that the visiting doctor will know how urgent the visit is. The doctor may ring you to assess the situation further.
Home visiting guidelines to help you decide if a home visit may be appropriate:
GP visit recommended
Home visiting makes clinical sense, and is the best way of giving medical opinion, in cases involving:
GP visit may be useful
GP visit is not usual
In most of these cases a visit would not be an appropriate use of your GP's time or best for you:
In our experience there is often a lot of confusion over the requirement for certification for absence from work on health grounds and whether you need to see a doctor or not.
The law states that you may self-certify your illness for 7 days before any need for an official medical sickness certificate. This means that you can make the decision that you are not well enough to go to work without having to go to your GP.
So, If you are off work for up to 7 days you do not need a sick note from your doctor.
You should "self-certify" using a form that your employer will provide. Alternatively, you can obtain the form here or at reception desk (please ask our reception).
Unfortunately, some employers are insisting on a doctor's note for less than one week's absence. If you need a sick note in these circumstances, the doctor will charge a fee of £20.
If your illness continues for more than 7 days and you feel unable to return to work, your GP can issue an official Department of Health Statement (this is called a Med3 certificate) certifying your illness.
You will have to be seen and examined by your GP in order for the Med3 certificate to be issued. It cannot be issued by telephone request. The only exception to this is if your request is for a consecutive continuation of a previous certificate. Even then it is at the discretion of your GP and you may still have to be seen in the surgery before the certificate can be issued.
Important Note: If you request a “sick note” for an illness of less than 7 days’ duration, then you may request a Private Doctor’s Statement. There is a £20 fee for this and is payable by either yourself or, in some cases, your employer.
Information - You will have to be seen by your GP for this certificate to be issued.
Please feel free to contact the Practice Reception Staff if you have any queries about your sickness certificates.
Our Practice is a community teaching practice for King's College London School of Medicine. With the supervision of your doctor or nurse, medical students may, with your consent in advance, join your consultation.
This is one way medical students learn to become good doctors and understand patient views about their care.
We appreciate your help with their learning.
What should I do if late for an appointment?
In the unfortunate event that you're ever running late, please make every effort to inform the practice via the reception desk, however it will be at the clinician’s discretion whether they are able to accommodate you as an extra appointment within their clinic.
Whenever possible our clinicians do attempt to see patients who have arrived late however they have to be cautious that this does not have a significant impact on the care of others. The GP states that on this occasion he was not informed you were running late only that you had arrived late. When patients inform the reception that they are running late this is useful in terms of the clinicians expecting the slightly later arrival and can, where possible, adjust their clinic to accommodate with the extra appointment.
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