What should I do if late for an appointment?
In the unfortunate event that you're ever running late, please make every effort to inform the practice via the reception desk, however it will be at the clinician’s discretion whether they are able to accommodate you as an extra appointment within their clinic.
Whenever possible our clinicians do attempt to see patients who have arrived late however they have to be cautious that this does not have a significant impact on the care of others. The GP states that on this occasion he was not informed you were running late only that you had arrived late. When patients inform the reception that they are running late this is useful in terms of the clinicians expecting the slightly later arrival and can, where possible, adjust their clinic to accommodate with the extra appointment.