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Online Access

You can book appointments online, request your repeat prescriptions, update your contact details, send messages to the practice securely and view your medical record. When requesting repeat prescriptions the normal process of 48 hours notice will still apply.  

The online system is very secure and is  provided by our clinical system provider EMIS. When accessing the online system, it is highly recommended that you use a computer that has sufficient anti-virus and malware software installed and has a firewall running.

For more information and to register for this service ask for the registration form. For a video about the service click here

To register for the online service please click here

The ability to book appointments and order repeat prescriptions are subject to terms & conditions (see below). 

Watch the video below for a full demonstration of how to register and navigate Patient Access

 

Terms & Conditions

To apply for on-line access to the practice’s clinical system, patients must complete the  application form and declaration contained within this leaflet and return it to reception. Applications are “one per patient”. Acceptance of one member of a family does not imply acceptance of other / further family members.

Applications for on-line access will not be  considered for patients who are under the age of 16. Where access is granted passwords will only be released direct to the patient and not to a parent (in relation to patients 16 – 18 years) or other third party. Where a parent or other  person requires access to the system to book an appointment or deal with the affairs of the minor, it is acceptable for the minor to provide the password to the third party. The practice will not provide access detail directly.

Where access is refused this will be in writing. A reason will only be given at the discretion of the practice manager.

Where a minor requests a change of password (perhaps to alter access) this will be granted at the discretion of the practice manager.

Where access is granted and the access details provided, it is the patients responsibility to look after their access details. The practice can not be held responsible should a patient allow their access details to fall in to the wrong hands. Should this occur the patient  must inform the practice immediately so we may  deactivate online access to their records.

Patients with a history of none-attendance at pre-booked appointments (without cancelling) will not normally be granted access to on-line appointment booking, however the remainder of the facilities will be considered.

On-line appointments booked are to be cancelled by the patient as soon as it is  determined that it is no longer required.

The practice will not allow misuse of the on-line system and will monitor usage by  individual patients. Where it is considered that a patient is misusing the system or is acting in a way detrimental to the availability of the appointment system, or other facilities, a warning letter will be issued. Where the  situation does not improve, or recurs, access will be removed permanently and without  further notice, at the discretion of the Partners.

Repeat prescriptions may only be ordered where these appear on the repeat list, which is provided to patients on the tear-off portion of the last prescription issued. The request must match the repeat list exactly and must be due. Other items ordered or requested using this facility will not be honoured, and no contact will be made with the patient.  Prescriptions ordered outside this guideline must be via reception staff.

Personal Information Updating is subject to  validation after submission. Patients moving outside the practice Area will be removed from the practice list in the usual way.

Approved access requests will be notified along with access instructions and a copy of these Terms and Conditions.

Requests for re-issue of access log-in details will be via post reissue in all cases to the  registered address.

 
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