If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Preferably a day in advance to enable us to safely utilise it for someone else in need of it.

Late For You Appointment

In the unfortunate event that you’re ever running late, please make every effort to inform the practice via the reception desk, however it will be at the clinician’s discretion whether they see you if your more than 5 minutes late.

Whenever possible our clinicians do attempt to see patients who have arrived late however they have to be cautious that this does not have a significant impact on the care of others. When patients inform the reception that they are running late this is useful in terms of the clinicians expecting the slightly later arrival and can, where possible, adjust their clinic to accommodate with the extra appointment.