Contact us with AccuRx
You can contact a doctor, nurse or other healthcare professional online using a website called AccuRx.
Urgent appointments
Patients with urgent problems will be added to the duty doctor list who will return their call to establish their need. If you require this service:
Your appointment
However you choose to contact us, we may offer you a consultation:
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Preferably a day in advance to enable us to safely utilise it for someone else in need of it.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Patient Access
- phone us on 0207 737 9393 during opening times
Late for your appointment
In the unfortunate event that you’re ever running late, please make every effort to inform the practice via the reception desk, however it will be at the clinician’s discretion whether they see you if your more than 5 minutes late.
Whenever possible our clinicians do attempt to see patients who have arrived late however they have to be cautious that this does not have a significant impact on the care of others. When patients inform the reception that they are running late this is useful in terms of the clinicians expecting the slightly later arrival and can, where possible, adjust their clinic to accommodate with the extra appointment.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
In general, we ask that patients only request a home visit if they are genuinely housebound and too unwell to come to the surgery. If so, your doctor will usually visit after morning surgery.
If you require a home visit, please call the surgery before 10am and give the receptionist some indication of the problem so that the visiting doctor will know how urgent the visit is. The doctor may ring you to assess the situation further.
Home visiting guidelines to help you decide if a home visit may be appropriate:
GP visit recommended
Home visiting makes clinical sense, and is the best way of giving medical opinion, in cases involving:
- The terminally ill.
- The truly housebound patient for whom travel to premises by car would cause deterioration in their medical condition.
GP visit may be useful
Following a conversation with a health professional, it may be agreed that a seriously ill patient may be helped by a GP’s visit.
GP visit is not usual
In most of these cases a visit would not be an appropriate use of your GP’s time or best for you:
- Heart attack or severe crushing chest pain. Call 999 for an emergency ambulance.
- Common symptoms of childhood fevers, cold, cough, earache, headache, diarrhoea /vomiting and most cases of abdominal pain. These patients are usually well enough to travel, to the surgery. It is not harmful to take a child with fever out of doors.
- Adults with common problems, such as cough, sore throat, influenza, general malaise, back pain and abdominal pain are also readily transportable to the doctor’s surgery. Transport arrangements are the responsibility of the patients or their carers.
